RETURNING DAMAGED / DEFECTIVE ITEMS
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to SmartouSolutions for inspection before a determination can be made as to the state of the product.
WHO COVERS THE RETURN SHIPPING COST
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does SmartouSolutions reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with SmartouSolutions support as to how the return should be handled prior to placing the items back in transit to SmartouSolutions.
HOW TO RETURN AN ITEM
- Contact Customer Support to request a return. You must make this request within 10 days of receiving the shipment.
- Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate product, size or color), account credit, or a refund.
- Once the topic is selected, you will be asked to select the product that you want to return.
- Use the Upload File button to proactively provide digital images of damaged or defective products.
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).